Thank you for contacting the Department of Public Utilities.

We show the work was completed today.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.

Sincerely,

DPU Customer Service

From: Robertson, Kay [mailto:krobert3@richmond.edu]
Sent: Thursday, February 23, 2017 9:19 AM
To: DPU - dpucustserv
Subject: Potholes on Huguenot Road -- Second request

I am checking on the status of ticket number 3195370. I wrote to you again (I think last week) indicating there are even more potholes directly across the street from the original site. They are rough and deep.

In addition, twice just this week, there has almost been an accident as the people getting off of Chippenham and heading east on to Huguenot Road (via the right lane) are having to divert further left into the left lane to avoid the pot hole (the one I originally reported). This causes drama and angst with those who are in the left lane – almost getting hit.

I have clicked on the web site, www.seeclickfix.com, but I do not see any link on the page that states: SEARCH ISSUE FIELD. I have really tried, but cannot find out the status of my original complaint. I sense that DPU truly wants to communicate with the public; however, it appears that I cannot on either your site or through your phone number, 646-7000. I have been on hold for quite a long time this morning, but need to get back to work.

Can you please help me?

Kay R. Robertson
Assistant to the Dean
University of Richmond
804-287-6364
krobert3@richmond.edu

From: DPU - dpucustserv [mailto:dpucustserv@richmondgov.com]
Sent: Wednesday, February 08, 2017 10:15 AM
To: Robertson, Kay
Subject: RE: Pothole on Huguenot Road

Thank you for contacting the Department of Public Utilities.

We have put in a request to take care of the pothole issue. The ticket number is 3195370. You can follow the progress by going to www.seeclickfix.com and entering your ticket number in the search issue field.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.
Sincerely,
DPU Customer Service

From: Robertson, Kay [mailto:krobert3@richmond.edu]
Sent: Tuesday, February 07, 2017 11:24 AM
To: DPU - dpucustserv
Subject: Pothole on Huguenot Road

There are two very deep potholes on Huguenot Road. When going North on Chippenham, and exiting on to the ramp to go right on Huguenot Road (Route 147, East), there are two turning lanes. The lane on the right is dangerous as there are two deep and rather large potholes on the edge of the asphalt. That means that drivers tend to veer left (into the left side turning lane) in order to miss the holes.

Thank you for fixing the holes.

On a side note, it is quite difficult to find a web site on which to report these kinds of situations. It took me about 35 minutes, and it just so happened I found your phone number through someone’s Facebook post. When I try to access www.Richmondgov.com (the official City of Richmond link), it comes up as “cannot access.” VDOT has a link that is quite easy to find to report potholes.

Thank you for “listening.” And I sure do appreciate your fixing the pothole on Huguenot Road --- that is my route to work.

Kay R. Robertson
Assistant to the Dean
School of Professional and Continuing Studies
Special Programs Building
University of Richmond
Richmond, Virginia 23173
krobert3@richmond.edu
Phone: 804-287-6364

Thank you for contacting the Department of Public Utilities.

We do apologize for any inconvenience. We have reopened the case number.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.

Sincerely,

DPU Customer Service

From: Robertson, Kay [mailto:krobert3@richmond.edu]
Sent: Wednesday, March 01, 2017 9:50 AM
To: DPU - dpucustserv
Subject: RE: Potholes on Huguenot Road -- Second request

I am sorry to tell you that the potholes have not been filled. As of this morning, March 1, 2017, nothing has been done on the ticket number 3195370. Is there someone else I should be contacting about these potholes and the potholes directly across the street at the lights? I don’t know what else I am to do. I follow your directions, but don’t seem to get results.

Thank you for confirming that you have received this message.

Kay R. Robertson
University of Richmond
804-287-6364
krobert3@richmond.edu

From: DPU - dpucustserv [mailto:dpucustserv@richmondgov.com]
Sent: Monday, February 27, 2017 12:37 PM
To: Robertson, Kay
Subject: RE: Potholes on Huguenot Road -- Second request

Thank you for contacting the Department of Public Utilities.

We show the work was completed today.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.

Sincerely,

DPU Customer Service

From: Robertson, Kay [mailto:krobert3@richmond.edu]
Sent: Thursday, February 23, 2017 9:19 AM
To: DPU - dpucustserv
Subject: Potholes on Huguenot Road -- Second request

I am checking on the status of ticket number 3195370. I wrote to you again (I think last week) indicating there are even more potholes directly across the street from the original site. They are rough and deep.

In addition, twice just this week, there has almost been an accident as the people getting off of Chippenham and heading east on to Huguenot Road (via the right lane) are having to divert further left into the left lane to avoid the pot hole (the one I originally reported). This causes drama and angst with those who are in the left lane – almost getting hit.

I have clicked on the web site, www.seeclickfix.com, but I do not see any link on the page that states: SEARCH ISSUE FIELD. I have really tried, but cannot find out the status of my original complaint. I sense that DPU truly wants to communicate with the public; however, it appears that I cannot on either your site or through your phone number, 646-7000. I have been on hold for quite a long time this morning, but need to get back to work.

Can you please help me?

Kay R. Robertson
Assistant to the Dean
University of Richmond
804-287-6364
krobert3@richmond.edu

From: DPU - dpucustserv [mailto:dpucustserv@richmondgov.com]
Sent: Wednesday, February 08, 2017 10:15 AM
To: Robertson, Kay
Subject: RE: Pothole on Huguenot Road

Thank you for contacting the Department of Public Utilities.

We have put in a request to take care of the pothole issue. The ticket number is 3195370. You can follow the progress by going to www.seeclickfix.com and entering your ticket number in the search issue field.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.
Sincerely,
DPU Customer Service

From: Robertson, Kay [mailto:krobert3@richmond.edu]
Sent: Tuesday, February 07, 2017 11:24 AM
To: DPU - dpucustserv
Subject: Pothole on Huguenot Road

There are two very deep potholes on Huguenot Road. When going North on Chippenham, and exiting on to the ramp to go right on Huguenot Road (Route 147, East), there are two turning lanes. The lane on the right is dangerous as there are two deep and rather large potholes on the edge of the asphalt. That means that drivers tend to veer left (into the left side turning lane) in order to miss the holes.

Thank you for fixing the holes.

On a side note, it is quite difficult to find a web site on which to report these kinds of situations. It took me about 35 minutes, and it just so happened I found your phone number through someone’s Facebook post. When I try to access www.Richmondgov.com (the official City of Richmond link), it comes up as “cannot access.” VDOT has a link that is quite easy to find to report potholes.

Thank you for “listening.” And I sure do appreciate your fixing the pothole on Huguenot Road --- that is my route to work.

Kay R. Robertson
Assistant to the Dean
School of Professional and Continuing Studies
Special Programs Building
University of Richmond
Richmond, Virginia 23173
krobert3@richmond.edu
Phone: 804-287-6364